+44 (0)1244 956300

FAQ

FAQ Your Questions Answered

How do I place an order?

You can email us, use our contact form, call or come into our showroom to speak to us in person.

Can I pop in to speak to you in person?

Yes, we have a large showroom with a number of different garments for you to see. If you have any specific garments you would like to look at, please advise us 24 hours beforehand and we will get those garments in for you to see, feel and try on. we are more than happy to discuss your designs in person and show you examples face to face of our previous work.

Where is Darts Chester located?

You can find us on the A51, next to the BP petrol station. Free parking right outside our door.

What are your opening hours

We are open 9 am - 5 pm weekdays. Email is of course 24/7

How do I pay for my order?

You can pay by debit card, cheque, PO or cash. Minimum 50% deposit or Credit card details.

How long does it take to receive my order?

We usually take 5-10 working days from approval of artwork. If you need your order for a specific date or sooner than this, please let us know when ordering and we will try to accomodate you.

Can my order be delivered or do i need to call in to collect it?

You can do both. We will notify you when your order is ready to collect at our showroom. If you wish to have your order posted out directly, we are happy to do so for a postage fee. Please notify us when orderingif you wish to have your order posted.

Can I cancel or change my order?

Once an order is placed and it is in production we will unable to cancel or chnage your order.

What type of artwork files do you accept?

We accept a rsange of artwork depending on the style of decoration you require. The higher resolution the artwork, the better the print will be. Please see our Design requirements page for more information.

How do I get my artwork to you?

The fastest way to send your artwork to us is via email

Do you "Touch up" artwork?

It depends on the level of touching up or editing required. Please contact us directly and we will see if we can help.

I already have my garments, can you print/embroider on these?

We will print and embroider your own garments at your own risk. Please read and sign our terms and conditions before we proceed.

Do I get to see a sample?

Embriodery samples are provided by email as part of your set up. For sample garments and sizes, please contact us directly.

Is there a set up charge for a new order?

Set up depend on the style of decoration you are having. DTG printing for example, has no set up fee as everything is done digitally from your original artwork. However, there is a one off set up fee for embroidery due to the time it takes to digitise yout logo into a format that our embroidery machines will understand. The price depends on the complexity of your design, size of design etc. Please contact us for a quote.

Do I get to keep my digitised embroidery file when it has been set up?

Once we have set up your logo, we keep it on our system for any future embroidery with us. Each digitised design is set up in a unique way for our specific embroidery machines; the file is a unique interpretation of your original design. If you would like a digitised version of your logo, we are happy to release this file to you via email for £50 plus VAT.

000-017   000-080   000-089   000-104   000-105   000-106   070-461   100-101   100-105  , 100-105  , 101   101-400   102-400   1V0-601   1Y0-201   1Z0-051   1Z0-060   1Z0-061   1Z0-144   1z0-434   1Z0-803   1Z0-804   1z0-808   200-101   200-120   200-125  , 200-125  , 200-310   200-355   210-060   210-065   210-260   220-801   220-802   220-901   220-902   2V0-620   2V0-621   2V0-621D   300-070   300-075   300-101   300-115   300-135   3002   300-206   300-208   300-209   300-320   350-001   350-018   350-029   350-030   350-050   350-060   350-080   352-001   400-051   400-101   400-201   500-260   640-692   640-911   640-916   642-732   642-999   700-501   70-177   70-178   70-243   70-246   70-270   70-346   70-347   70-410   70-411   70-412   70-413   70-417   70-461   70-462   70-463   70-480   70-483   70-486   70-487   70-488   70-532   70-533   70-534   70-980   74-678   810-403   9A0-385   9L0-012   9L0-066   ADM-201   AWS-SYSOPS   C_TFIN52_66   c2010-652   c2010-657   CAP   CAS-002   CCA-500   CISM   CISSP   CRISC   EX200   EX300   HP0-S42   ICBB   ICGB   ITILFND   JK0-022   JN0-102   JN0-360   LX0-103   LX0-104   M70-101   MB2-704   MB2-707   MB5-705   MB6-703   N10-006   NS0-157   NSE4   OG0-091   OG0-093   PEGACPBA71V1   PMP   PR000041   SSCP   SY0-401   VCP550  

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